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S21 ultra issue

(Topic created on: 18-05-2023 11:56 AM)
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Julos1er
Journeyman
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Since last update my s21 ultra every now and then turn off and turn back on on his own. Anyone else got same issue?
27 REPLIES 27
Motty2012
Pathfinder
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Mine was OK for 24 hours after this then crashed again
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Motty2012
Pathfinder
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Samsung need get their act together and push out a fix. The reports point to the last update being the issue not some random app. Therefore the safe mode advice above could be a very time consuming red herring.
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Julos1er
Journeyman
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Yes happen again today
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maxime_v
First Poster
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Same issue here with my s21 ultra. Already rebooted two times since last night :'(

Could someone from Samsung please confirm that you are aware of the issue and working on a fix? Considering how widespread it is and the clear correlation with the last firmware update, this is definitely firmware related...

Thank you

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Julos1er
Journeyman
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Happen again today. Sending everytime crash report it with all logs, but didn't get any reply for samsung.
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PaulM1
Moderator
Moderator
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I appreciate you keeping us updated, @Julos1er. I understand that you have submitted an Error report. Once this is submitted, it goes into a queue, so our developers will get back to you as soon as possible.

Please update the thread and let us know when you get this resolved. 

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Julos1er
Journeyman
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No more issues since the update from 4/5 days ago. And did also receive an message from samsung. Thank you.
AndrewL
Moderator
Moderator
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@Julos1er: I'm pleased to hear that your issue has been resolved, and thank you for keeping us updated on your progress. 

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