Health monitor

[JBL57]

My phone is telling me that I cannot add the monitor because the location does not support it. My previous phone an s10 was fine. Why won't this newer phone work? I need the blood pressure monitoring. Thanks.

[AndrewL]

@JBL57: Where did you purchase your Galaxy S21 Ultra from? The terms and conditions state that, "Due to country restrictions in obtaining approval/registration as a medical device, Samsung Health Monitor app only works on watches and smartphones purchased in the countries where the service is currently available. However, service may be restricted/unavailable when users travel to non-service countries and do a factory reset of the phone or delete and re-install the Samsung Health Monitor app."

[JBL57]

Thanks for the reply Andrew. I bought the phone refurbished from Back Market. No clue that it could be a foreign phone. I will check with them and go from there. Thanks again.