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Samsung health

(Topic created on: 27-04-2024 06:05 PM)
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HowfenLad
Explorer
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I have just had my phone repaired which involved a factory reset. Everything was backed up beforehand and has mostly been restored afterwards. However, none of my pictures, videos have come back and none of my sleep data. Although my exercise data is there. Any thoughts? 
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4 REPLIES 4
OmegaMutant
Voyager
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Did you back up your photos and videos to either one drive, Google photos, computer or memory card?
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HowfenLad
Explorer
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I did both a Samsung backup and a Google backup from the settings menu.
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OmegaMutant
Voyager
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Check Google photos app to see if the photos are there. As a default it'll only back up the camera album and you need to toggle on the individual folders in the app settings to back those up.

If no photos are showing on the photos app then it won't have backed them up.

Samsung cloud doesn't back up your photos or videos.
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HowfenLad
Explorer
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Thanks for your help and advice, I think I have found my photos now although they seem to be in a different place. But all my music has gone I think and all my health records.
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