02-09-2019 09:03 PM in
My s health app has stopped counting my steps on the phone.
Is there any way this can be reset?
I only use the app on my Samsung A50 phone
Hope you can help!!
08-06-2020 03:28 AM in
Please try rebooting(restarting) your device. I tried everything but to the vain. Then I reinstalled the app one more time and rebooted the device and it has started working again!!
03-02-2021 02:27 AM in
Same problem here too. Only a reboot helps. I've done the steps as suggested by Dave, which I haven't tested yet.
With so many people reporting the same issue for such a long time, I'd have expected Samsung got their act together and sorted it ages ago.
If anyone at Samsung is reading this: help!
04-06-2021 02:08 PM in
04-06-2021 09:17 PM in
Have done this as well as Dave!s suggestion for power management. Will be interesting to see if it now counts more steps. At present it counts about a quarter of the steps counted by Fitbit.