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Original topic:

S health app not counting steps on phone

(Topic created on: 04-07-2020 06:51 AM)
Catherine_P_83
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Hi

 

My s health app has stopped counting my steps on the phone.

Is there any way this can be reset?

I only use the app on my Samsung A50 phone

 

Hope you can help!! 

 

39 REPLIES 39
Dhruba
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Please try rebooting(restarting) your device. I tried everything but to the vain. Then I reinstalled the app one more time and rebooted the device and it has started working again!!

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Dhruba
First Poster
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Yeah, same problem. Try rebooting your device. It has worked for me and other users too.
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CiCi316
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I did everything suggested above and it is still not counting my steps. Does this app no longer work if I got a google pixel?

sam126
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Thanks Dhruba

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AMDC1
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My app split my workout into two and missed 8 minutes. Any way to get that back? I have updated the app and reset the phone, so we'll see ... 

Rustyeast
Journeyman
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Worked for me thanks. I have the galaxy S5

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Zgurkogel
Journeyman
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Same problem here too. Only a reboot helps. I've done the steps as suggested by Dave, which I haven't tested yet. 

With so many people reporting the same issue for such a long time, I'd have expected Samsung got their act together and sorted it ages ago.

If anyone at Samsung is reading this: help! 

Christobell
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I think it has something to do with battery savings. My Samsung Health worked perfectly well until I responded to a messag saying optimise battery ussage. Then it stopped counting steps but I haven't been able to find out how to reverse it! Does anyone have any suggestions?
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Rustyeast
Journeyman
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I have made the adjustments, will see how they go. Thanks.

 

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Rustyeast
Journeyman
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Have done this as well as Dave!s suggestion for power management. Will be interesting to see if it now counts more steps. At present it counts about a quarter of the steps counted by Fitbit.