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S health app not counting steps on phone

(Topic created on: 02-09-2019 09:03 PM)
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Catherine_P_83
First Poster
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Hi

 

My s health app has stopped counting my steps on the phone.

Is there any way this can be reset?

I only use the app on my Samsung A50 phone

 

Hope you can help!! 

 

42 REPLIES 42
aikidowoman
First Poster
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I have just switched from Samsung 8plus to A14 and the phone health app is useless at step counts it seems you have to switch it on rather than it just measures your activity through the day
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DaveeBoy
First Poster
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Try turning auto detect workouts off or if off turn on and off

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huckleberry2703
Journeyman
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I recently started having this issue and tried everything. After uninstall, reset, and checking all the settings. I used the find my phone feature. Instantly, everything updated and the issue has disappeared.

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