02-09-2019 09:03 PM in
My s health app has stopped counting my steps on the phone.
Is there any way this can be reset?
I only use the app on my Samsung A50 phone
Hope you can help!!
18-09-2019 10:46 PM in
02-02-2020 03:10 PM - last edited 02-02-2020 03:14 PM
I have a new A50 and have this problem too. I contacted Samsung members with this issue several times. They only say clear data even when i wrote i gave done that. It fix my issue temporarly. Also restart phone fix temporarly.
I guess there us a software bug Samsung have to fix or the A50 is defect.
If i track an activity it counts step correct in the activity, but total steps for the day can be zero
27-02-2020 03:11 AM in
None of the steps suggested is working. I am disappointed with this app. I had no such problem in my lenovo phone for 3 years. My Samsung Galaxy M30 has started giving problem within 9 months of purchase.