02-09-2019 09:03 PM in
Mobile Apps & ServicesHi
My s health app has stopped counting my steps on the phone.
Is there any way this can be reset?
I only use the app on my Samsung A50 phone
Hope you can help!!
18-09-2019 10:46 PM in
Mobile Apps & Services09-01-2020 06:58 AM in
Mobile Apps & ServicesI did all of that what you said and still it doesnt work
10-01-2020 02:47 AM in
Mobile Apps & ServicesSamsung health not counting step
28-01-2020 05:44 PM - last edited 28-01-2020 05:45 PM ) in
Mobile Apps & ServicesSame problem here. Brand new A50 and it doesn't work 🤔😳
It worked on my old Motorola. What is a paradox.
02-02-2020 03:10 PM - last edited 02-02-2020 03:14 PM ) in
Mobile Apps & ServicesI have a new A50 and have this problem too. I contacted Samsung members with this issue several times. They only say clear data even when i wrote i gave done that. It fix my issue temporarly. Also restart phone fix temporarly.
I guess there us a software bug Samsung have to fix or the A50 is defect.
If i track an activity it counts step correct in the activity, but total steps for the day can be zero
03-02-2020 04:49 PM - last edited 03-02-2020 04:51 PM ) in
Mobile Apps & ServicesHad the same problem. Nothing worked. Except a reboot 👍😀
solved
12-02-2020 08:03 PM in
Mobile Apps & ServicesI frequently get this on my A50. I have to reboot the phone to get it counting again
14-02-2020 08:38 AM in
Mobile Apps & ServicesWhy
27-02-2020 03:11 AM in
Mobile Apps & ServicesNone of the steps suggested is working. I am disappointed with this app. I had no such problem in my lenovo phone for 3 years. My Samsung Galaxy M30 has started giving problem within 9 months of purchase.