Hi, Mate! I do apologize about how you're feeling with your Galaxy A20e. Please be informed that Fitbit do have a requirements and compatible devices too, since it is not manufactured by Samsung, it will really depends on the manufacturer of Fitbit if the model you have is compatible with their devices. Samsung devices are compatible on all of the devices like smartwatch but it will really depends on the 3rd party devices (manufacturer of Fitbit) if the model you have is one of their compatible devices. Thank you! ... View more

Hi, Mate! It seems that the Galaxy A10 does not support 5 GHz Wi-Fi connection. You can also see the specifications on the website which is https://www.samsung.com/uk/smartphones/galaxy-a10/SM-A105FZKUBTU/ May I please also know if you can connecte through a 2 GHz Wi-Fi connection? If no, please perform the following steps: a. Forget and reconnect your Wi-Fi through Settings> Connections> Wi-Fi. b. Try to isolate or connect your phone in another Wi-Fi connection to check if it is working. If your phone can connect in other Wi-Fi, there could be an issue with the router. c. Reset the network and settings of your phone, this will not affect any data in your phone. To perform reset network and settings, please go to Settings> General Management> Reset> Reset network or Settings. Thank you! ... View more

Hi, Mate! I do understand you on this one and with regards on your question, yes you can reflash/install a custom OS in your phone. But please be informed that there are no official Samsung Software that can be downloaded on the website(If you found one, it is a modified software which has a removed security of Samsung and can cause errors on the phone). For wipe data, it is actually called factory data reset which will delete all of the data on your to set to factory settings. If the factory data reset might not work, rest assured that Samsung Engineers on the authorized repair centre can repair the phone to it's full functionality. Thank you! ... View more

Hi, Mate! I understand that you would like to sync the songs from Spotify to Samsung Music. Please be informed that Samsung Music App can detect the Spotify but can't play the songs. The reason for that is the downloaded songs in Spotify can only played by Spotify Player, it is a security or due to the private content ''copyright'' that only Spotify can play. You can also check the terms and condition of Spotify under the user guidelines. Thank you! ... View more

Hi, Mate! I'm sorry to know that your network provider was not able to assist you on enabling the security feature of their network. Please do know that it will depends on the network provider you're using on your phone. It is a security if a network provider where you would need to register the number for ''Spam protection or caller ID feature''. Please report it back to your network provider since only the network provider can activate the network security, not Samsung. Thank you! ... View more

Hi, Mate! Please do know that some applications or secure content cannot be taken using screen shot due to security and privacy policy of an application or depends on the country restriction. For the snip and sketch, are you referring on the Gallery app or a 3rd party application? If Gallery app, the possible troubleshooting steps would be are: 1. Check update on the Galaxy Store or Google Playstore. 2. If the option one is not available, please clear the cache or data if Gallery app( stored photos are not affected since it is saved on internal storage/SD card ). To clear cache or data, please go to Settings> Apps> 3 dot menu> Show System app> Gallery App> Storage. 3. Check update through Settings> Software Update> Download and install. 4. If updated, please clear the cache partition or perform factory data reset on your phone. Before you proceed, please backup and remove the Google Account on your phone. a. To perform reset or clear cache, run your phone to recovery mode: turn off your phone> once turn off, please press and hold the power + bixby button + volume up (10 seconds). Once you're on recovery mode, please use volume keys to navigate and power button to select. If this might not work, please send software feedback to Samsung developers through Samsung Members App. Thank you! ... View more

Hi, Mate! It seems that your phone has a screen burn where the display from the application you have used stays on the display. Please perform hadrware test on your phone to determine if it is a problem on the hardware/display. To do hardware test, please use the phone dialer and dial *#0*# - Please tap the color red, green, blue and black. - Please check if the screen burn are showing on the colors. If yes, please perform factory data reset. Please backup your phone and remove the Google Account before resetting your phone. If those steps above does not work, that would be the time where Samsung Engineers need to inspect and repair your device. Thank you! ... View more

Hi, Mate! May I know if the issue only persist in WhatsApp call feature? Or if the issue still persist using the Phone Call/normal call in your phone? If issue still persist in a normal call (possible the proximity sensor does not work), may I know if this is not happening on your phone previously? If yes, there could be a problem on the proximity sensor of your phone. Please make sure to place the phone near your ear and use authorized screen protector for device ( since some protectors might affect this function ). Possible troubleshooting steps: 1. Remove screen protectors or case on your phone to check if it will work. 2. Run your phone to Safe Mode ( will disable 3rd party app to check if some applications affect this function ); ( turn off your phone> turn on> once your phone is on Samsung logo, please press and hold the volume down until you see the word ''safe mode'' ). Once your phone is one safe mode, please observe if the proximity sensor are working by calling your preferred contact and check if your phone screen will turn off. If screen are turning off, please uninstall 3rd party applications one by one to fix the issue. 3. If issue still persist in safe mode, please check if you have pending software update in your phone through Settings> Software update> Download and install. 4. Next step is factory data reset, please backup your phone and remove Google Account before performing the reset. If those steps does not work, that would be the time where Samsung Engineers need to inspect your device to determine if what is causing this issue on your device. Thank you! ... View more

Hi, Mate!     Usually some cache files from previous software version may cause this kind of bug. Cache files are temporary files that can cause a bug like you're experiencing in your device.  Here's some steps which might help you on this matter: 1. Restart your phone. 2. Clear the cache through Settings> Device Care> Storage> Clear or clean(it will not delete any data). 3. Check if the notifications are enabled. If enabled, please disable it and re-enable to optimise the notification feature. Please also make sure to turn up the volume in your phone through Settings> Sounds and vibration> Sounds. 4. Reset Settings, it will set the settings to default and rest assured that it will not delete/affect the data in your phone. To do that, please go to Settings> General Management> Reset> Reset Settings. 5. If all of the steps above may not work, the last step would be us Factory Data Reset. This will bring back your phone to factory settings which will delete all of the data in your phone. Please back up the phone and remove the Google account in your phone:      a. back up your device using Samsung account or Samsung SmartSwitch PC.      b. remove your Google Account in Settings> Accounts and backup> Account> Google> Remove.      c. Factory reset, Settings> General Management> Reset> Factory Data Reset. Hope it will work!  ... View more

Hi, Mate! You can actually send a Software Feedback via Samsung members where the developers might look on this matter and would be able to check if they can add the feature on the next security and software update. Thank you! ... View more

Hi, Mate. What I can suggest with regards on this inquiry is to contact APTX support where they can determine if the model you have is applicable for APTX HD. You can reach them at this link https://www.aptx.com > Contact us. Sad to inform you, I have read that the Galaxy Note 9 is not on the list which has the APTX HD feature. But it supports APTX connection not the HD. Thank you! ... View more

Hi, Mate! If there's an issue with the display and you would like to know if it is a hardware issue or software. Please do a service test or hardware test in your phone. To run a service test on your device. 1. From the phone dialler, enter *#0*#. 2. Select RED, and then tap the screen. 3. Select GREEN, and then tap the screen. 4. Select BLUE, and then tap the screen. 5. Select BLACK, and then tap the screen. If it stuck and you're unable to exit, please restart your phone by holding the power + volume down button for 6 seconds. If issue still persist in colors, please perform reset (since you already performed the reset and issue still persist, it means that the issue is on the hardware) Resolution would be is to have the device inspected and repaired by Samsung engineers. Thank you! ... View more

Hi! I've contacted one of the support in Samsung Pay UK and I've validated that it will really depends on the country where it was originally purchased. For the Samsung Pay in France, you can see the compatible devices on their website which is https://www.samsung.com/fr/apps/samsung-pay/ , please scroll down inside the website and look for ''Overview'' where you can see the compatible devices. I have checked that it is only compatible with Galaxy S10e / S10 / S10 +, S9 / S9 +, S8 / S8 +, S7 / S7 edge, Note9, Note8, A5 2017, A6 / A6 +, A7, A8, A9, A40, A50, A70 for the French market. Possible the reason why there's no Samsung Pay in your watch is it is not on the list of compatible devices in Samsung France. Thank you! ... View more

Hi, Mate! You can possibly resolve it by performing some basic troubleshooting steps: 1. Please check if there's a pending update of Samsung Health App in your phone on the Google Playstore or Galaxy app. 2. Clear the cache(temporary files which may cause a bugs) of the Samsung Health through Settings> Apps> Samsung Health> Storage> Clear cache. If the issue still persist, choose the ''Clear data''. 3. Uninstall/reinstall through Settings> Apps> Samsung Health> Uninstall, to install please open the Google Playstore or Galaxy Apps. Hope that it will work! Thank you! ... View more

Hi, Mate! I understand that you would like to use the Samsung Pay in your watch. Please do know that some country does not support Samsung Pay services, like in Google Pay, some countries does not support the service due to the legal restriction on every region/country. In this case, I highly suggest to keep in touch on the retailer to determine if where your device was originally released. Once determined, please contact the specific Samsung Support on the country where your watch was originally released. You can see list of country here on the website https://www.samsung.com/countries/ Thank you! ... View more

Hi, Mate! I've checked and it seems that there's no option to to change the accuracy of the location(GPS). But there's an option to disable the optimisation for mobile data and Wi-Fi which might decrease the battery usage in your device. You can disable the option at Settings> Biometrics and security> Location> Improve Accuracy. You can also optimise the software of your phone which will also enable you to use your phone more longer through Settings> Device Care> Optimise. For some tips on how to prolong and optimise the battery life in your phone, please access this link https://www.samsung.com/uk/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-my-samsung-galaxy-smartphone/ Thank you! ... View more

Hi, Mate!    It seems that you have enabled a specific application to use it as a default. No worries since you can reset it through Settings> Apps> 3 dot menu> Reset App preferences.    If not, please perform Reset Settings to set the settings to default(It will not affect any data in your device) through Settings> General Management> Reset> Reset Settings.   Thank you!  ... View more

Hi, mate!    I have tried to enable the APTX feature on my Note 9.    First, you'll need to enable the developers option in the Settings of your phone. (To enable, please go to Settings> About device/phone> Software information> Tap fast the ''build number'' for almost 5 times)   Once enabled, please go back to Settings> Developers option> Look for Bluetooth Audio codec and change it to APTX.   Hope that it may help!    ... View more

Hi Mate!    Yes, they're correct.  The Galaxy Watch Active 2 are unlocked in any network and it will only depends on the Network Providers if they do support E-SIM on their end. As of the moment, it seems that the official network which has an E-SIM are the EE and Vodafone here in UK.      Thank you!  ... View more

Hi, mate!    I have the same issue and it seems that the wireless charging feature might affect the connectivity of a wireless connectivity like Bluetooth. Since the wireless charging feature are optimised to wirelessly charge your device. But in some instances, it can connect continiuosly depending on the car manufacturer.    Thank you!  ... View more