โ02-09-2019 09:03 PM
Hi
My s health app has stopped counting my steps on the phone.
Is there any way this can be reset?
I only use the app on my Samsung A50 phone
Hope you can help!!
โ18-09-2019 10:46 PM
โ09-01-2020 06:58 AM
I did all of that what you said and still it doesnt work
โ10-01-2020 02:47 AM
Samsung health not counting step
โ28-01-2020 05:44 PM - last edited โ28-01-2020 05:45 PM
Same problem here. Brand new A50 and it doesn't work ๐ค๐ณ
It worked on my old Motorola. What is a paradox.
โ02-02-2020 03:10 PM - last edited โ02-02-2020 03:14 PM
I have a new A50 and have this problem too. I contacted Samsung members with this issue several times. They only say clear data even when i wrote i gave done that. It fix my issue temporarly. Also restart phone fix temporarly.
I guess there us a software bug Samsung have to fix or the A50 is defect.
If i track an activity it counts step correct in the activity, but total steps for the day can be zero
โ03-02-2020 04:49 PM - last edited โ03-02-2020 04:51 PM
Had the same problem. Nothing worked. Except a reboot ๐๐
solved
โ12-02-2020 08:03 PM
I frequently get this on my A50. I have to reboot the phone to get it counting again
โ14-02-2020 08:38 AM
Why
โ27-02-2020 03:11 AM
None of the steps suggested is working. I am disappointed with this app. I had no such problem in my lenovo phone for 3 years. My Samsung Galaxy M30 has started giving problem within 9 months of purchase.