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Original topic:

Note 9 dual whatsapp folder not created

(Topic created on: 20-04-2021 10:44 AM)
vijay pandian
First Poster
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Mobile Apps & Services

Hi, am using dual messenger option to use two whatsapp account , primary whatsapp working fine, but secondary whatsapp which is dual one is the issue , Data folder of that is not created in storage and i cant able to view images are videos in gallery which  received through that whatsapp. please help me how to fix this , i traied resetting dual messenger and whatsapp as well but no use

38 REPLIES 38
Sailz
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Mobile Apps & Services

Realized the issue jus now (June 12,2021). Samsung what's the deal?

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bis_23
First Poster
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Any solution available for this issue?

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bsugih
Apprentice
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I think this is Developer Issue. Because Another Brand already recognize this Issue ( Related with Android 11 )

Please ready below Link :

https://piunikaweb.com/2021/04/02/miui-12-android-11-dual-apps-storage-issue-media-fails-to-load-on-...

ALEETARIQ
First Poster
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Mobile Apps & Services

I have the same  problem, i tried  to share pic using whatsapp cam but say file format not supported,  samsung need to fixed these

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Saderach
First Poster
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Mobile Apps & Services

I get the same problem, please..samsung

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bheja_fry
First Poster
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Hi, Faced the same problem till now. 

Tried a fix and It helped.. but dont know for how long

1. Open Dual whatsapp

2. Open  Settings.

3. Click on Chats.

4. If the Media Visibilty is checked. Uncheck it and check it again.

It woked for me for now.

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gevess
Explorer
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Mobile Apps & Services

Same here...it's after Whatsapp update last week.

Samsung wont assist because it's caused by whatsapp...whatsapp wont assist because they have limited support on dual app...

we're done :smiling-face:

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bsugih
Apprentice
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 I already try it. But unfortunately it doesn't work

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Sumz A31G
Apprentice
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Mobile Apps & Services

I am facing same issue from 2,3 days. Dual WhatsApp media folders are deleted from storage. I cannot find the media files. My data of many GBs is lost. Tried reinstalling the whatsApp altogether. Please provide me a solution to restore my account and it's media folders. @Samsung.

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gevess
Explorer
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Mobile Apps & Services

I've installed again whatsapp and restored both accounts with google drive...

everything worked as expected first two hours and then the DualApp\Whatsapp folder disappeared and I face the same issues as before

Please HELP!

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