20-04-2021 09:44 AM
Hi, am using dual messenger option to use two whatsapp account , primary whatsapp working fine, but secondary whatsapp which is dual one is the issue , Data folder of that is not created in storage and i cant able to view images are videos in gallery which received through that whatsapp. please help me how to fix this , i traied resetting dual messenger and whatsapp as well but no use
12-06-2021 07:01 PM
Realized the issue jus now (June 12,2021). Samsung what's the deal?
13-06-2021 02:50 AM
Any solution available for this issue?
14-06-2021 10:17 AM
I think this is Developer Issue. Because Another Brand already recognize this Issue ( Related with Android 11 )
Please ready below Link :
16-06-2021 12:39 AM
I have the same problem, i tried to share pic using whatsapp cam but say file format not supported, samsung need to fixed these
16-06-2021 12:19 PM
I get the same problem, please..samsung
16-06-2021 03:25 PM - last edited 16-06-2021 03:25 PM
Hi, Faced the same problem till now.
Tried a fix and It helped.. but dont know for how long
1. Open Dual whatsapp
2. Open Settings.
3. Click on Chats.
4. If the Media Visibilty is checked. Uncheck it and check it again.
It woked for me for now.
16-06-2021 05:45 PM
Same here...it's after Whatsapp update last week.
Samsung wont assist because it's caused by whatsapp...whatsapp wont assist because they have limited support on dual app...
we're done
17-06-2021 03:38 AM
I already try it. But unfortunately it doesn't work
17-06-2021 09:51 AM
I am facing same issue from 2,3 days. Dual WhatsApp media folders are deleted from storage. I cannot find the media files. My data of many GBs is lost. Tried reinstalling the whatsApp altogether. Please provide me a solution to restore my account and it's media folders. @Samsung.
17-06-2021 02:16 PM
I've installed again whatsapp and restored both accounts with google drive...
everything worked as expected first two hours and then the DualApp\Whatsapp folder disappeared and I face the same issues as before
Please HELP!