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Original topic:

A unessessary charge

(Topic created on: 30-11-2021 02:17 PM)
Animallover20
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Hey there , I've just seen  I've got a payment pending for 15 p from SamsungApps SCHWALBACH DE I don't remember buying anything from Samsung for 15 p can someone please help me with this urgently,  thanks in advance.  

I'm Very concerned about this.. 

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14 REPLIES 14
Anonymous User
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If its through an app, then i would change the password and check the login/usage history first mate.
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Animallover20
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Where would I find the log in/ usage history to ?
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Anonymous User
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Usually it is found by signing in on a Web browser and going to the settings. Or it is logged on your phone account. Which app is it ?
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Animallover20
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I don't know what app it is as I've not bought one , the info on my bank statement says SamsungApps SCHWALBACH DE and I have 15 p pending for it under this name ... never seen it before..
Do you mean sign in your Samsung account?
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Anonymous User
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It sounds like you have allowed an app to make purchases with your account. I can't say exactly without looking at it. So the easiest way is to call your bank and ask them to block transaction requests from that source first. My guess is that it may only be 15pence now, but once it happens it will surely get worse. So block the payments and then whatever is going on will eventually show itself, either by email or notification.
Alibongo54
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It may be a test payment which will be refunded after about 10 days. Have you added a payment card, if so then I would say its a test payment to check the card is legitimate
Animallover20
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Oh hell, not that I know of , but yes will contact my bank tomorrow morning and get them to block it , it was in the pending section so it is so strange has never seen this before.. but yes will contact bank tomorrow, thank you for replying and helping me 😊
Animallover20
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Hi, what a test payment? I don't think I have no .. not had this happen to me before so a bit concerning about this.
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AndrewL
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@Animallover20: From what I understand, this is a temporary charge resulting from you adding a payment option to the Galaxy Store/Samsung Account, and you will be refunded the amount in due course.