Subject: One UI 7 Update Severely Degrades S23 Ultra Performance – Immediate Action Required
Dear Samsung Members Team,
I'm writing to express my deep dissatisfaction with the recent One UI 7 update on my Galaxy S23 Ultra (SM-S918B/DS). This update has significantly impaired the device's functionality, transforming a premium smartphone into a source of constant frustration.
Key Issues Experienced:
1. Battery Drain:
Post-update, the battery life has plummeted. Where previously I could go 1.5 days on a single charge, now the device barely lasts 14 hours under similar usage patterns. This issue is widely reported across various forums and communities.
2. Camera Performance:
The camera's night mode, once a standout feature, now produces blurry and noisy images. Zoom functionality, particularly between 3.1x to 29x, results in pixelated photos, and the overall image processing appears overdone.
3. Connectivity Issues:
The device frequently disconnects from 5G networks and Bluetooth devices, disrupting daily activities and communications.
4. User Interface Inconsistencies:
The UI changes have introduced several issues: inconsistent icon sizes, misaligned elements, and a lack of alphabetical order in the app drawer. These alterations have negatively impacted the user experience.
5. Security Concerns:
A critical bug has been identified where private photos stored in the Secure Folder become accessible through auto-generated Stories in the Gallery app, compromising user privacy.
Request for Immediate Action:
Provide an official method to downgrade to One UI 6.1.
Release a comprehensive patch addressing the battery, camera, connectivity, UI, and security issues introduced in One UI 7.
As a loyal Samsung customer who invested significantly in this flagship device, I expect a swift resolution to these problems. The current state of the device post-update is unacceptable, and immediate corrective measures are necessary to restore its functionality and user trust.
Thank you. If anybody of Samsung actually cares.