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A unessessary charge

(Topic created on: 30-11-2021 05:15 PM)
10296 Views

I have this problem too

Animallover20
Pathfinder

‎30-11-2021 02:17 PM

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Hey there , I've just seen  I've got a payment pending for 15 p from SamsungApps SCHWALBACH DE I don't remember buying anything from Samsung for 15 p can someone please help me with this urgently,  thanks in advance.  

I'm Very concerned about this.. 

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22 REPLIES 22
Anonymous User
Not applicable

‎30-11-2021 03:24 PM

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If its through an app, then i would change the password and check the login/usage history first mate.
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Animallover20
Pathfinder

‎30-11-2021 03:30 PM

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In response to Anonymous User
Where would I find the log in/ usage history to ?
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Anonymous User
Not applicable

‎30-11-2021 03:34 PM

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In response to Animallover20
Usually it is found by signing in on a Web browser and going to the settings. Or it is logged on your phone account. Which app is it ?
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Animallover20
Pathfinder

‎30-11-2021 03:37 PM

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In response to Anonymous User
I don't know what app it is as I've not bought one , the info on my bank statement says SamsungApps SCHWALBACH DE and I have 15 p pending for it under this name ... never seen it before..
Do you mean sign in your Samsung account?
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Anonymous User
Not applicable

‎30-11-2021 03:46 PM

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In response to Animallover20
It sounds like you have allowed an app to make purchases with your account. I can't say exactly without looking at it. So the easiest way is to call your bank and ask them to block transaction requests from that source first. My guess is that it may only be 15pence now, but once it happens it will surely get worse. So block the payments and then whatever is going on will eventually show itself, either by email or notification.
Alibongo54
Pioneer

‎30-11-2021 04:48 PM

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It may be a test payment which will be refunded after about 10 days. Have you added a payment card, if so then I would say its a test payment to check the card is legitimate
Animallover20
Pathfinder

‎30-11-2021 04:48 PM

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In response to Anonymous User
Oh hell, not that I know of , but yes will contact my bank tomorrow morning and get them to block it , it was in the pending section so it is so strange has never seen this before.. but yes will contact bank tomorrow, thank you for replying and helping me 😊
Animallover20
Pathfinder

‎30-11-2021 04:53 PM

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In response to Alibongo54
Hi, what a test payment? I don't think I have no .. not had this happen to me before so a bit concerning about this.
AndrewL
Moderator
Moderator

‎30-11-2021 05:15 PM

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@Animallover20: From what I understand, this is a temporary charge resulting from you adding a payment option to the Galaxy Store/Samsung Account, and you will be refunded the amount in due course.