16-06-2023 03:22 PM in
My Eco bubble blew the fuse and melted part of the plug and scorched the wall socket. I’ve tried to report this but the online trouble shooting options do not obviously list this as an issue. Yet I can see this has happened to a number of customers. Please could someone from a Samsung contact me to resolve this as I am now without a machine but thankfully the fuse did its job and prevented a fire.
16-06-2023 03:32 PM in
That's certainly not what we like to hear.
If you are based in the UK or Ireland, and if you have not yet been in touch with our Support channels, then please send a private message to Sam_UK by following the steps in the link below, and we will be on hand to assist you further.
16-06-2023 08:45 PM in
Just in case you happen to be based outside the UK or Ireland, @Debbie_23, I recommend reaching out to our Support Team in your region here: