UNHELPFULL SUPPORT

[washing machine]

We have tried to log in the ticket for our washing machine for the past 2 weeks. Always the same process and then after 40 minutes, the call gets cut off. Then we have to start the process again. Nobody calls us back nor interest in resolving the issue.

It is so unprofessional and outrageous that we are not able to wash our clothes for 2 weeks nor to log a simple ticket as this is being repeated on a daily basis.

Can you advise what legal department can we contact?

Thank you

kind regards

ER

[CarlH]

Hi @washing machine . Can you confirm which number you have been calling please or did you discuss this on web chat or our social media channels? 

[washing machine]

Good morning, we have called several times and to be honest, I am very tired. we have already contacted the store and we wish to return the washing machine and get a different brand as it is unreliable and service is more than poor. We have had no solution for nearly 3 weeks.

That's very poor customer service and unreliable product.

Thank you

kind regards

ER

[AndrewL]

@washing machine : I'm really sorry to hear that you have had trouble getting the support you need. If you have been unable to get through to our Help Desk on 0333 000 0333, then please contact us on Facebook or Twitter via the link below, or make us of our Live Chat service, and an advisor will be able to look into this further for you, and arrange any necessary repairs. 

Help & Contact | Samsung United Kingdom

In the meantime, please provide further details of the issue you're experiencing, including the model number of the appliance, to see if us mods or the other Community Members can find a solution for you.