Can't get in touch with Support

[Nikwak]

My washing machine has stopped mid cycle and i cannot get it to start again and the door is locked. I cannot supply my serial number therefore I can't book a repair! Absolutely astonished that this is not possible. How do I supply the serial number if I can't open the machine. I also can't pull the machine out from the unit as it is heavy and I am in my mid 70s

#WW90M6

[johnz237]

Hi! Welcome to the Samsung Members community!

Unplug it for about 5 minutes and plug it back in. This should stabilize the lock—if it's full of water, you may need to drain it; there should be a latch to unscrew.

Also, you could try a live chat or phone call and ask for assistance on the best course of action.

[GoanGeek]

Hi. Check the manual if there is a sticker with your serial number

[Nikwak]

Thanks for that. It's been unplugged for over an hour and plugged back in but nothing. I have drained it already to check if anything was stuck in the filter. I've changed the fuse and even plugged it into another socket. I can't get on to live chat because it keeps asking for my serial number and I phoned them and asked for a call back about an hour ago - nothing

[Nikwak]

I did look but no sticker

[GoanGeek]

Did you register the washing machine for warranty and stuff?

Maybe check if you have the emails

[GoanGeek]

Also are you able to post a picture of the lcd screen?

Machines normally have child lock ON to prevent opening doors mid cycle.

[SocietyGirl]

Contact us on Facebook, Instagram or X @samsunguk

[Nikwak]

It is registered yes

[Nikwak]

My neighbour has come round and pulled the machine out so I now have the serial number - thanks for your help it's appreciated