Hi, unsure if there's a dedicated complaints line but need to share the ridiculous "service" I've received from Samsung the past month.
Purchased a fridge (Spacemax 6) on 6/4/25 from Currys, it was delivered on 10/4, plugged it in for the first time and 3 hours later it was showing error code C-84.
I phoned the Currys customer service line, which automatically redirected me to Samsung support, read them the error code, was told to try turning it off and back on..
Then was told a technician would have to come out to repair the fridge, which would be 8 days after I called, and I had to take a full day off work due to the inability to give a time slot for the repair.
Technician turns up, reads the error code (the one I already gave on the phone a week earlier) and tells me I need a new fridge, is in the house for about 1 minute, if I'm being generous.
4 days after that Samsung support gets in touch to organise a swap over of the fridges, which was meant to happen yesterday (a whole month after I bought the fridge) but of course, I received a phone call yesterday morning to tell me they're unable to deliver the fridge as it never arrived at their depot. I was asked if I wanted them to still come and take away the faulty fridge, I said yes, yet they never came anyway.
The swap over was then booked for tomorrow, without actually asking me and without providing the ability to change the date so now I need to leave work again.
So that's a month without a working fridge despite paying £450 for one which was delivered 28 days ago, wondering if there's any possible reimbursement for the fact I've had to both miss work and live without a fridge for the past 28 days whilst Samsung fumble around doing whatever this service has been.
Any advice would be appreciated.
