Exploding oven door

[arunasskirius]

 

The door glass on my Samsung oven just exploded for no reason. This is a major safety hazard. Very disappointed.

[JordanS · Accepted solution]

Here at Samsung, we take matters like this very seriously. If you haven't spoken to one of our agents about this yet, please drop us a private message to @Sam_UK , and myself or another moderator will be able to get this investigated further. Please find a guide on how to send a PM below. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

[Jón Þór Einarsson]

our oven door exploded also.

[Jón Þór Einarsson]

We heard a loud bang. And when we came to the kitchen there was class all over.  The oven had not been used since yesterday. 

[CarlH]

Hi @Jón Þór Einarsson. If you are based in the UK, please send a private message to @Sam_UK , and myself or another moderator will be able to get this investigated further. Please find a guide on how to send a PM below. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

[arunasskirius]

Hi, sorry to hear that, it's really frustrating. I got mine fixed by Samsung. I hope they don't blow up again.

[tpmackenzie]

Hi Jordan, 

my oven door exploded for no reason, my daughter just heard I heard the strangest crackling and noticed that the tempered glass of our oven door was shattering. 

We had not been using the oven yet for the day! Can anyone explain this or help me resolve the issue 

[AsadM]

Hi @tpmackenzie

I'm really sorry to hear that you have encountered this issue. If you are based in the UK or Ireland, then please send a private message, and we can help you pass this onto our Support Team, so they can give you a call to discuss this. 

Alternatively, you can reach out to our Technical Support Team directly, and an advisor will be able to pass your details to the relevant department for further assistance. Their contact details can be found here: https://www.samsung.com/uk/support/contact/ 

[Trinaj]

 I see others have had this, has anyone had any joy sorting it? Thanks 

[AndrewL]

@Trinaj: I'm very sorry to hear that you have encountered this issue with your oven door. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and we will be able to get this escalated for you. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...