Bespoke over door shattered

[Bspoke whitby]

Hi,

Merry Christmas to all. My Bspoke oven door just shattered. 

 

[Afraz]

How did it happen?

[Bspoke whitby]

I had just finished baking and about 15 mins after we heard a loud pop and that is how the glass looked.

[DannyT]

Hi there, @Bspoke whitby. We take matters of customer safety very seriously - if you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

[Bspoke whitby]

Thanks Danny. I am in Canada.

[DannyT]

Check out Canada's contact methods here: https://www.samsung.com/ca/support/contact/

[Bspoke whitby]

Danny i have contacted samsung on Christmas day and then again today and had to open a second case, still waiting and no updates.

Any and all assistance is welcome.

[KholaI]

Thanks for updating us. As we're based in the UK, we're limited in what we can do regarding non-UK queries. We're positive our colleagues will be in touch as soon as they're able to, and also get to the bottom of this with you @Bspoke whitby !

[Bspoke whitby · Accepted solution]

Thanks for your assistance, a technician came today and replaced the oven door. Hopefully this does not happen again, wish me luck.

Bspoke whitby.