05-11-2018 09:39 AM
I have recently registered for the 5 year warranty on my new washing machine. However, It said I would receive an email confirming this. The machine is shown as registered to my account. I have checked my spam and nothing received. If the machine is registered to my account does that mean the 5 year warranty is in place please?
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05-11-2018 11:39 AM
Hi @SaraClara. If you send me a PM with your washing machine model number and serial number (found on the inside of the door), I can check the warranty status.
05-11-2018 12:29 PM
HI Carl
Sorry don't know how to pm you. The machine was purchased from John Lewis on the 1st November 2018. I created an account with Samsung and then clicked register appliance.
05-11-2018 01:13 PM
No problem, @SaraClara. Is this the link you used?
05-11-2018 01:21 PM
I think this is the link but it was from my ipad and did behave differently from a desktop pc. https://www.samsung.com/uk/support/warranty/
05-11-2018 01:29 PM
Try the one I've posted, @SaraClara. It's slightly different to the one you've used.
05-11-2018 04:38 PM
Thanks Carl. I have used that link and the email has come through now confirming the 5 years so I presume it should show as guaranteed till Nov 2022 at your end now?
05-11-2018 06:39 PM
Hi @SaraClara.
We don't have access to that system but it sounds promising if you've got the email through.
24-07-2021 09:07 PM
Hi Carl - I think I did the same as SaraClara and never got a warranty email response. The washer I bought was registered in July 2018 on mySamsung website and still shows now under my products. Did Samsung change to a different registration page for 5 year extended warranty? I feel like I have been misled for using an incorrect warranty link and now been told that without the email response the warranty is not covered!
24-07-2021 09:10 PM
Hi Carl - seems like this was a common problem during 2018, people using the wrong warranty link? Do you know why?