12-12-2023 10:25 PM
08-02-2024 11:46 PM - last edited 08-02-2024 11:47 PM
20-03-2024 07:38 AM - last edited 20-03-2024 07:39 AM
02-04-2024 02:07 AM
I have accepted the fact foldables are very fragile still and needs more care than a regular slab phone. I switched to a Fold 5 last November (after using iPhones for a long time).
Also, I baby it a lot: I keep it unfolded at home and avoid folding it unless I am outside (or when necessary). I also do not fold whilst touching the inner screen; I fold it at the bottom part to avoid exerting too much pressure on the inner screen.
I wonder how many times, on average, do you fold your phone in a day? I feel like this is also a key factor into keeping the inner screen intact, even if Samsung has not directly answered this issue. I average about 4 folds a day. I know they said they did an 'extensive test' where the fold survived thousands of folds, but then again, it is still a new technology and we still see a lot of units breaking especially from the first 4 versions.
I am not trying to defend Samsung; in fact, I'm only trying to gather information on how Fold users usually handle their phones to avoid problems in the future. I am planning to keep this phone for 2 years but from the way I see it, it seems futile no matter how much I look after it.
14-04-2024 12:59 AM
You are soo lucky they replaced your phone... This is my third time with the same type of issue.
Mine starting with a small lines on the left side hinge.. then began to run to the right side. I babied mine also. Never dropped it, had the case cover and bought extra screen protectors. I sent it in and warranty covered it, and they fixed it. Then a month later, no dropping nothing. it came back, but worse. The bottom half began flickering, and changed to bright lights and i had a hard time using it.
I sent it back in, and they tried to tell me it was out of warranty and damaged. However, it was the same issue. They were able to keep it in warranty...
Now, not even a month later... and the issue started back up again and I am having a hard time clicking on the screen.
21-04-2024 05:00 PM
30-04-2024 08:25 PM
I solved this issue on my fold 5 phone where I discovered that after removing the protection from the phone's hinges, which I installed when I first opened the phone, the sound disappeared completely. Opening the phone became smoother, indicating that the protective membrane was causing obstruction to the movement of the central axis during phone opening.
08-05-2024 09:53 AM
I had that same problem. Got it replaced within 12 month of purchase z fold4 to a zfold 5. 3 years warrant, but the next one did the same thing after 9 months. I treated it lik3e a baby, never dropped, never wet. But said it was customer damage. It's in mint condition. $1000 to replace the screen. I will never waste money on another fold. It split right up the fold both phones. Front still works great
11-05-2024 02:11 AM
17-05-2024 08:01 AM
I can attest to the problems with Samsung Fold devices. Stay away!
11-07-2024 04:09 AM
I have the Fold 2 , which have used for 4 years now, inner screen now has some dead pixels in the centre, but over the years it has performed very well, even when I have dropped it, now has dents and scuffs around it, but still worked fine. I did look at upgrading it with the fold 5 which had the new hinge, but apart from that I did not see much improvements to pay the cost, so waited for the fold 6 which came out yesterday, thinking this would be much improved version and still don't think there is much difference to the fold 5 or 6. Having been with Samsung for 13 years and purchased 6 Samsung phones. I think I might go to one plus or Vivo fold phones which have much higher specs than Samsung and are cheaper to buy. Shame, "Samsung what are you doing, your being left behind now, in a market you generated, with the fold phones"