So I've had every version of the Z-Flip since its launch and I've never had any issues with any of them until the 6. I only received it two months ago and a couple of weeks ago, seemingly overnight, the charging port stopped working. I was still able to wirelessly charge but not wire charge.
I contacted customer service and they sent me to a nearby authorized repair shop. I took it in and they checked it for damages (this is important for later) and they tested the port. They found it odd that the port was receiving charge but the battery wasn't charging. The ultimate conclusion was that the port needed to be replaced. Unfortunately since the phone was so new (only two months old) they couldn't order the parts and I had to send it in to Samsung.
I contacted Customer Support again and had it shipped it. In the meantime I had to buy a cheap phone so I wouldn't be without one. A few days ago I received a repair cost of $345 for an LCD repair fee. I was confused because I have a labor & parts warranty plus that's not what I sent it in for.
I called customer service again and they transferred me to the repair department. I spoke with "Carlos" who sounded like he didn't want to be there to begin with, and I asked him why my warranty wasn't covering the repair cost. He said that when they inspected my phone they found damage to the outer shell. Remember how earlier I said that the repair shop inspected it for the same damage and found nothing? Additionally I took pictures of the phone before sending it in for the same reason.
He said the warranty would not cover that. So I said that's not even what I sent it in to be repaired for. He started speaking louder and over me to say that I either pay out of pocket or they can cancel and send me my unit back.
I told them I would rather have it back because at this point i don't trust that they will fix the actual issue and will just charge me for additional services I don't need.
All this to say, has this charging port suddenly stopping issue happened to anyone else?
