Hi! I'm having a right nightmare trying to get my 3 month old Z Flip 6 repaired. I was lying in bed scrolling when the main folding screen suddenly developed green pixel lines across it, then died - it's now black with green pixels visible, and flashes white on occasion. There are no signs of any damage.
I sent it in to be repaired with EE, who claim there is liquid damage and are quoting me £850 to repair it. I have declined this as they are unable to show me proof that the photos they have taken, showing liquid damage, actually belong to my device. I do have Samsung Care + and I have submitted a claim via them.
My query is, does it seem likely that the apparent water damage affected only the main screen, and nothing else? The charging port worked just fine, the external small screen worked just fine, I was playing games with the small screen while waiting to drop it off for repair. It seems suspicious to me that they've sent photos of an unrecognisable device with significant water damage and yet only one screen is affected by it. Anyone else have this experience?
Edited to add, the phone has not been exposed to any liquid at all to my knowledge - and it is with me 24/7.