Wi-Fi is not Turning on

[BP27]

Since the software updates, my wifi stopped working and it's not turning on. I tried restarting multiple times using different techniques and I also reset network/wifi settings multiple times. Still not working. Should I wait until the next software updates?

[BandOfBrothers]

Hello 👋 @BP27 and Welcome to the Samsung Community Forum. 

If you perform a forum search you may find existing threads with some further help or guidence within.  

i.e https://eu.community.samsung.com/t5/other-galaxy-s-series/wifi-button-isn-t-working 

Usually resetting those settings can help 🤔 

From the US Forum > https://us.community.samsung.com/t5/Galaxy-S21/Wi-fi-won-t-turn-on-stuck-on-quot-turning-on 

Do have a search of tne forum for existing threads and please also send feedback directly to Samsung via your Samsung Members App. 

A Google Search. 

If your Samsung phone in the UK isn't turning on Wi-Fi, you can try these troubleshooting steps: restart your phone and router, check for software updates, try connecting in Safe Mode, reset network settings, or even consider a factory reset; if the issue persists, contact Samsung support. 

Basic troubleshooting steps:

• Restart your phone and router:

  Turn off both devices completely, wait a few seconds, then turn them back on. 
• Check for software updates:

  Go to your phone's settings and ensure you have the latest software updates installed. 

Advanced troubleshooting steps:

• Check in Safe Mode:

  Restart your phone in Safe Mode to see if a third-party app is interfering with your Wi-Fi connection. 
• Reset network settings:

  Go to your phone's settings, then "General management" > "Reset" > "Reset network settings". 
• Forget and reconnect to the network:

  In your Wi-Fi settings, forget the network you're trying to connect to and then try reconnecting. 

If nothing else works:

• Factory reset:

  Perform a factory reset on your phone, but remember to back up your data first. 
• Contact Samsung support:

  If the issue persists after trying all troubleshooting steps, reach out to Samsung customer service for further assistance. 

If i can be of any further help please don't hesitate to ask  😎 

[BP27]

Thanks for your help. I literally tried everything you mentioned which I found these recommendations through this forum but nothing worked yet. I wanted to understand if anyone is seeing similar issues with the latest software updates.

[Members_NGPw6RQ]

I had this issue with Samsung Galaxy fold 3 not sure if it was software update but certainly started after that.  My son then performed these steps:

1. forget all wifi networks, steps to do so are:
   1. Go to settings
   2. Go to reset
   3. Click reset wifi and bluetooth settings
2. Took out the sim card from the phone (need a pin to get the tray out)
3. power off the phone
4. turn on
5. got to wifi settings and reconnect
6. replace SIM card

NB: I have an e-SIM but had left the old SIM card in so now am leaving it out but my son suggests that if you put SIM back it should all reset - he has had this issue previously

[dawnie2]

i tried all the recommended support offered in this community. i even went to Samsung repair & quoted me £499 to replace the screen. no check with the fault even though i informed them after the 6.1.1 update no WiFi working. i find it disappointing also after writing to the uk head offices no response to date from them. then reading i am not the only one having this issues with my z fold and its a design fault Samsung is aware of yet not helping its consumers at all. i have now written morning live bbc consumer with this issue and will also be seeking my MP.