Microphone not working

[Ems1809]

Since the latest update my microphone isn't working? My calls nobody can hear me, my voicenotes/voice messages are blank & my Shazam isn't picking up sound.

I've tried turning it off & on and checked all settings, which are as they should be.

Anyone else had this trouble? If so, PLEASE help!!!

[BandOfBrothers]

Hello @Ems1809 👋

There is a diagnostic tool 🔧 found in your Samsung Members App to see if that highlights anything. 

First turn the phone Off and On i.e a Soft Reboot, but if that does not help then follow this by trying a forced reboot by holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.

Let us know if these help or not.