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Samsung Z fold 5 Hinge issues

(Topic created on: 12-12-2023 10:25 PM)
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mando786
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I had my Samsung Z fold 5 as soon as it got released in August. As my first Foldable i absolutely loved the experience but i continued to read about these phones being notoriously fragile hence i would absolutely baby my Z Fold 5. Three months in and i started noticing the hinge making this sound i wasn't used to and i also felt the phone wouldn't open completely. Although it was a very minor difference but it did alarm me. Just a week ago i open my Fold 5 and Bam. The inner display has a black line in the centre and my heart sank. I closed the phone and opened it a couple of times and eventually the touch stopped working and the more i opened and closed the hinge the worst it got. Eventually the inner display started flickering and turned green in the centre. All this happened in just one day and i had to run to O2 office to claim the warranty and they eventually replaced my phone. Mind you that the inner display had the protector intact and as i said i would absolutely baby my phone with the best case i could get.
Point is i am scared of Foldables now. It is a risky luxury but i have anxiety now everytime i open my Fold 5. If you want to get this phone without full damage cover warranty you might as well throw money in fire.
38 REPLIES 38
mando786
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Are you from UK or somewhere else?
Because here in the UK i claimed warranty and had my phone replaced. I think your Z F 5 must be in warranty too
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SahibImran
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From UK bought sep 2023
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mando786
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Which carrier? Mine is O2. I found O2 to be really helpful. I believe you should visit any customer service centre of your carrier and explain the issue and claim the warranty.
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Mat94
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That also happened to my partner with her phone but like 2 weeks into having it and the phone stopped working middle screen 

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Mat94
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Are the folds covered when they smell electrical and won't turn back on my partners current issue

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mando786
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Exactly
As i said, fold phones are notoriously fragile
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Autumn493
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This is currently happening to me. Got my phone in August after my s22 ultras satellite went put a month after the warranty. Woke up to a black line down the middle and touch screen unusable. Currently on hold with Samsung 🫠

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mando786
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Well, i hope they replaced it for you
I can't wait for the S24 ultra to release so i can get rid of my fold 5
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Autumn493
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They had me take it to a repair shop in my area and it was fixed in about 2 hours for free. Which is cool but now I'm nervous about it happening again 

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mando786
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Me too, as i mentioned earlier about developing an anxiety using this phone. I keep opening and checking the inner display after every next hour just to be sure it's not broken again
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