Can't fold Z flip 6 after not even 2 months

[AleMax2]

I bought the phone on the release day and after 50 days when I fold it a restart is triggered. I went to Samsung KX and not even they have the parts to fix the hinge.

They told me that they do replacements only if bought within 30 days but then they should have managed to have parts ready by the 30th day after the release. 

I am so disappointed about how this is managed and I am still waiting for the parts to get my phone fixed.

It feels like they rushed the realease to be ready for the olympics and forgot about the post sale support.

I always had samsung phones since touch screens exist and I am really disappointed

[BandOfBrothers]

Hi @AleMax2 and may I extend a Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members 👋 

I'm sorry to hear your experiencing these issues with your phone.  😔 

I agree that the Service Centres should have parts in-house or be able to order them in quickly in order to effect a Repair. 

These flip and fold phone's are unique so need special parts and the phone as your aware is a newly launched model. 

I hope you get a Repair on the phone ASAP. 

If i can be of any further help please don't hesitate to ask  😎 

[AleMax2]

Newly launched but without a support. Anyway unless you can send a container to the UK with those parts there's nothing you can do

[GoanGeek]

Out of curiosity. Would you have paid say £200 if say they offered to replace your phone there and there for a new phone since it was past 30 days 🤔

[AleMax2]

I wouldn't have had to do so as I got the samsung care insurance for accidental damage and the guy there clearly noted that the phone doesn't have any scratches so it's not accidental damage