S24 Ultra washed out color disappointment

[Gabe JC]

S24 has some great features, but very disappointing colors on display. Unfortunately Samsung is reporting it is intended to look this way. Not a hardware issue as some say, because S24 and S24+ do not have same screen but have same washed out display. Not sure if I will return it or keep my fingers crossed enough people complain and Samsung does software update. What is everyone doing? Returning or waiting out for update? 

[Legend86]

Hi, this appears to be a very common issue on every forum I have been on.

My S24 Ultra arrived on Sunday, and as you say with yours, comparing mine to the S23 Ultra I was looking to trade in, the S23 Ultra has a better picture and more saturated colours. The main issue appears to be with the vivid mode, which doesn't make any difference when you toggle between them. Given that I understand this has impacted the whole S24 line, then I also don't agree that this is due to the new antireflective coating on the s24 Ultra.

Unfortunately, Samsung has not acknowledged the issue formally, and there have been conflicting responses from the Samsung Chat line. I also raised an issue through the support line on Monday but haven't received a response as of yet.

There is a very god YouTube video where a man has looked at the colours on the s24 line up and states that's it's a software issue. This could probably be fixed quite quickly.

I am annoyed that all the early reviewers do not mention this issue, which is obvious to anyone.

If Samsung doesn't put out some sort of assurance, then I may need to return mine and keep my S23 Ultra, which, as it stands, looks fat better.

[BandOfBrothers]

@Gabe JC I'll be keeping mine. 

[JustSpiderbro]

Mine is being returned and will be collected by the courier service tomorrow (DPD in the UK). The washed out colours I can just about live with but the awful grainy screen is why I'm returning the device.

[Beccic]

I received mine yesterday & against my S22U, I find the colours to be much truer! I certainly can't see any issue with the display & am starting to wonder if the 23 had particularly strange colour settings, reading all these comments...

[Reylob]

Welcome to the Community Forum @Gabe JC 

There are so many threads about this issue already. Please try the search function, read a few and reach your own conclusions.

I got my Galaxy S24 Ultra yesterday, Titanium Blue 1TB. After setting it, I found it to be excellent, my display looks very good. I have always used Normal Mode.

I will be keeping mine. I am very pleased with it, so far. I wrote my initial experience on this thread:

https://eu.community.samsung.com/t5/galaxy-s24-series/s24-ultra-an-early-true-blue-experience/m-p/91...

[Reylob]

Congratulations @Beccic I hope you do enjoy your new toy.

[Beccic]

Loving it so far! (Although less so the joy of guessing password for setting up everything again!!)

[Reylob]

I had to set mine and my partner's. I totally get you. So, many passwords.

[Issh]

Hi, I'm basically in the same boat as you, got conflicting things from the advisors at Samsung. 1 said it will be resolved in an update and many people were complaining about this and the other said they intended it to be that way. The advisors have too limited info and Samsung need to do a blanket statement. I compared it to my S22 ultra and the natural mode on that was vibrant than the Vivid on this. I just need Samsung to make a statement saying either it's gonna be fixed or it's not broken, because I have 11days to return the device. My trust in Samsung has been rocked.