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S24 ultra randomly flashes up wireless charging

(Topic created on: 15-02-2024 06:29 PM)
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PineappleReef
Journeyman
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My s24 ultra appears to be randomly flashing up the wireless charging icon, the percentage witb the circle round it in the middle of the screen, when its nowhere near a wireless charger and isn't charging at all. The lightning bolt also shows on tbe battery. It's only for a few seconds. Anyone else having this issue? I just have a silicone case on it. It only seems to happen when the screen has been off for a bit and I wake it
14 REPLIES 14
BandOfBrothers
Samsung Members Star ★★
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That's a conundrum @PineappleReef 

Do have a look through your relevant settings however a couple of good troubleshooting tips are >

Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

And

Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

To see if that helps. 

Hopefully it's a glitch. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Robin999
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Unusual. Is this a brand new phone? Has it only started to happen recently? I'd initiate a full factory reset first and if it's still not resolved then reach out to Samsung for repair / replacement.
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PineappleReef
Journeyman
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I've had it a few weeks, got it on pre order at the end of January. It's only started doing it the last few days. However, I do feel like it doesn't charge as fast as my old phone either (s21 ultra) but I haven't properly investigated that
PineappleReef
Journeyman
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Ok thank you, I'll try these and see what happens
Robin999
Samsung Members Star ★
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Try @BandOfBrothers advice first then a full factory reset if still not resolved. If it's still happening then approach Samsung.
Glenntech
Samsung Members Star ★★
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The silicone case you use.
Is it a magsafe type case?
Some of the magsafe type cases are having adverse effects on the S24 Ultra
PineappleReef
Journeyman
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No, it's literally just a plain basic silicone case
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Glenntech
Samsung Members Star ★★
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👍🏻
Well it's best to do the steps @BandOfBrothers has highlighted
robbeey
First Poster
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Mine is doing the exact same thing. I also did the pre order. Im using the folio case i got with the phone using the promo credits. It seems to happen when i go outside in colder weather from what i can tell. Is this what youve noticed?.  Even when i come in it does it on and off for a bit then stops.  Otherwise everythong works normally. Never had this issue with my 23s ultra 

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