Problems with video call on Facebook Messenger

[Laila1982]

Does anyone else experiencing problems with video calls on Messenger? When I try to make a video call ,just white screen comes on.

On other phone works perfectly,so it's not Messenger issue.

[BandOfBrothers]

Have you tried any troubleshooting steps at all yet @Laila1982 

If you perform a forum search you should find existing threads with some further help within.  

[Laila1982]

I uninstalled Messenger and installed back. The same. Can make video calls on other apps

[AndrewL]

@Laila1982: Please try heading to Settings > Apps > Messenger > Permissions, and make sure that 'Camera' is allowed. 

[olgut]

I have the same issue samsung 24 ultra

[olgut]

White screen when trying to make call in messenger app or receive calls

[Jurga1]

I have the same prpblem. Any solution ? 

[MojcaBB]

Hi!

I have the same problem with Samsung 24 ultra 🙄

[MojcaBB]

I tried everything. Removed messenger and installed it again,  checked permissions... But it still doesn't work. 

[JovanK]

I have the same problem with black screen and I can't see nothing on the screen when someone call me on messenger