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New Update: can't open files sent in Facebook messenger

(Topic created on: 4 weeks ago)
6979 Views
WillowSilverwolf
Apprentice
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So the recent UI updates have caused me nothing but headaches, it's affecting my ability to work - i have a few different jobs and volunteer for a number of organisations - currently organising 2 big community events and so these 'teething issues' are not appreciated.
Lastest issue (discovered today) - i can't open a file that has been sent to me in Facebook messenger. It is a PDF document.
It won't offer me the relevant Apps to open the file in...or allow me to choose what app to open the file in.

For some reason it will only offer apps that cannot open PDF files?! (Samsung Health, Google, and Google Wallet) 

I have tried to clear the default apps and have restarted my phone, but that hasn't done anything. 
15 REPLIES 15
Tourbillon De La Vie
Samsung Members Star ★
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Did you check permissions on that app also clear data and cache for it 

 

Arganesson
First Poster
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Did it. Didn't help 

Members_Zn79P1y
First Poster
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I have the same issue with pdf files in two separate apps: messenger and element x

 

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matwin
First Poster
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Hi, did you find solution to this problem?

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Members_uKaO6BA
First Poster
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I have the same problem. What i found out so far, if i share the pdf file with myself in the messenger, then the file will open in the Chrome browser.

WillowSilverwolf
Apprentice
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not yet no
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WillowSilverwolf
Apprentice
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sadly this didn't work for me
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Spoutnik1
Student
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I have this problem aswell. It only allows me to open pdf files with Google, Google wallet and reddit for some reason.

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janosdaru
First Poster
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Same issue here since today. This workaround helps.

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