Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

New Update: can't open files sent in Facebook messenger

(Topic created on: Friday)
548 Views
WillowSilverwolf
Apprentice
Options
So the recent UI updates have caused me nothing but headaches, it's affecting my ability to work - i have a few different jobs and volunteer for a number of organisations - currently organising 2 big community events and so these 'teething issues' are not appreciated.
Lastest issue (discovered today) - i can't open a file that has been sent to me in Facebook messenger. It is a PDF document.
It won't offer me the relevant Apps to open the file in...or allow me to choose what app to open the file in.

For some reason it will only offer apps that cannot open PDF files?! (Samsung Health, Google, and Google Wallet) 

I have tried to clear the default apps and have restarted my phone, but that hasn't done anything. 
7 REPLIES 7
Tourbillon De La Vie
Samsung Members Star ★
Options

Did you check permissions on that app also clear data and cache for it 

 

Arganesson
First Poster
Options

Did it. Didn't help 

Members_Zn79P1y
First Poster
Options

I have the same issue with pdf files in two separate apps: messenger and element x

 

0 Likes
matwin
First Poster
Options

Hi, did you find solution to this problem?

0 Likes
Members_uKaO6BA
First Poster
Options

I have the same problem. What i found out so far, if i share the pdf file with myself in the messenger, then the file will open in the Chrome browser.

0 Likes
WillowSilverwolf
Apprentice
Options
not yet no
0 Likes
WillowSilverwolf
Apprentice
Options
sadly this didn't work for me
0 Likes