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Issues with sound through USB-C port

(Topic created on: 23-07-2023 10:12 AM)
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gublersghost
First Poster
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I've been having trouble for a while now with my S23 Ultra. Charges absolutely fine through the USB-C port, but listening to music and videos is when the issue occurs. It only happens intermittently through wired headphones and through a cable in the car (USB-C to aux). Sound will either cut out altogether, which is the more common occurrence, or will start crackling. I've tried multiple headphones and multiple cables in the car. Any suggestions?
14 REPLIES 14
12daisy12
Journeyman
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Was it fine before and is only happening now?
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12daisy12
Journeyman
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Also I have heard there is no fix to it. It happened to somebody I know and started like yours. If you keep on trying it will fry your charger port and you won't be able to charge your phone anymore. Everytime you put a charger or headphone cord in it will start to smoke. Maybe just don't put headphones in and don't make it any worse.
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UNKNOWNUSERNAME
Big Cheese
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hey If possible continuing what 12daisy12 said above I recommend getting wireless ear buds, if you can afford samsung buds you should look into them.
Solution
AndrewL
Moderator
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@gublersghost: If the issue is only intermittent, then please try checking the USB port on your S23 Ultra, and clear any dust or debris you might find with a soft bristled brush or compressed air. Also, try heading to Settings > Apps > Tap the 3 lines with the downward facing arrow to the right of 'Your apps' > Show system apps (toggle this on) > OK > USBSettings > Force stop > Storage > Clear cache > Clear data, then restart your device. If you have access to another compatible USB cable or headphones, I recommend trying them to see if the issue persists, as the issue may be stemming from your existing accessories. 

IdealIdeas
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Im having issues as well. I have a few different USB-C devices that give me an AUX input and none of them work. My phone acts like it isnt even connected to an AUX cord even though it is.

I dont get any crackling/pops. I get absolutely nothing.

My USB-C port is crystal clear, no fuzz or dust of any kind. It looks flawless, 0 damage.

Members_tD71qld
First Poster
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Thank you for the detailed solution! It worked perfectly for my S23 Ultra. For anyone else experiencing similar issues, I highly recommend following these steps. It could save you a lot of time and frustration! Tried with compressed air and alcohol solution to no avail before getting to this post. +rep to AndrewL.

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Marteg24
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Andrew your a freaking GENIUS!!! Tried all the steps and worked like a charm. Thank you so much. 

If anyone is having issues just follow Andrews steps.

Nash Chung
First Poster
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Hi Andrew, will it be possible to enable the USBsettings app Force Stop button back?  Since it will be greyed out after clicking it and won't be back on even shutdown or restarting it several times with no luck.  Thanks!

 

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AndrewL
Moderator
Moderator
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@Nash Chung: If the 'Force stop' button isn't currently available in your USBSettings, then try connecting your phone to your charger, or another compatible USB device, to see if this helps. 

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