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Bluetooth no longer working

(Topic created on: Wednesday)
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Nathanya
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Hi. My device is paired (have tried all that are paired individually) and other than my watch, nothing is giving me feedback. My headphones, speakers, etc. They are all connecting as paired but no sound. Any suggestions please. 
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6 REPLIES 6
Tourbillon De La Vie
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Have you attempted any troubleshooting
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JAMES4578
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Hi @NathanA Welcome to the Samsung Community 😀

Could try unpairing and pairing again, a soft Reset by holding down the volume Down and Power Buttons simultaneously for around 10 seconds until the Device Reboots.

However you may need to Reset the Network Connections ,General Management-Reset-Reset Wifi and Bluetooth Settings. Sometimes toggling Airplane Mode on and off a few times followed by restarting the Devices fixes some issues.

You could try clearing the Bluetooth cache as shown here
You could try clearing the Bluetooth cache as shown here along with other tips. https://www.samsung.com/us/support/troubleshooting/TSG01209182/

However you may need to clear the cache partition, temporary cache files are deleted,but Data,is intact.

1. Turn off the device.
2. Connect To Computer , other Device or TV via USB-C. Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

Another idea is to try in Safe Mode,sometimes there can be conflicts with 3rd party apps and if ok in this made would pinpoint recent 3rd party apps which have been installed.

https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Nathanya
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I don't have a computer
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Nathanya
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Unpairing, repairing, switching phone on and off. Bluetooth Devices are working on my tablet not my phone.
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JAMES4578
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You can connect to another Mobile Device (can use your Tablet) or USB connection on Tv/Games console. Whilst can be be a bit of hassle option to Factory Reset,ensure Data backed up beforehand though.

However in any case can send Error Report via Samsung Members-Support-Send Feedback-Bluetooth. Detail issue and ensure system logs are enclosed (,should be by Default though)

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Nathanya
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I have sorted the problem now, thanks to everyone for their advice.
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