Email scroll lock

[daleyboy692000]

Latest edit 26th November 

Unfortunately the fix wE thought we had below stops working and goes back to the same issues again. I encourage everyone to contact Samsung and direct them to this post, hopefully with enough complaints they will actually fix it.

(DOESN'T WORK)

EDIT PROBLEM NOW FIXED THANKS TO SAMUEL953 (SEE HIS POST IN THE COMMENTS.) And here's a copy.

'think I have a fix... Go into Settings, Apps, click on the sort icon and enable "Show system apps". Search for "Android System Webview". When you find the app in the list, click on it and then click on Storage. There you can clear cache and clear data. You may also be able to click on the three dots and also uninstall updates to reset it to factory. Once you've done this restart the phone and the email scroll problem should be resolved. Worked for me.'

Thanks again to Samuel for posting this fix.

So over the last couple of weeks while using the Samsung email app, I'm having issues with what feels like some type of scroll lock.

I can open the app, select which email account I want to read, and can scroll with zero issues, but as soon as I try to reply to an email or compose an email it won't allow me to scroll down the screen.

I've included a screen recording of whats happening, as it will make more sense. Dont worry this is just a spam mail that isnt even using my correct email haha.

Now this happens no matter if its Hotmail, Yahoo or Gmail. 

Am I missing a setting somewhere that switches on some weird scroll lock? I'm just using the standard settings, and havent changed anything.

I have the latest updates and software of one UI8, but ut was also doing this before I updated.

[Members_snJghcb]

this problem is driving me mad!!!! thanks so much for the work around !!!! come on Samsung !!!

[Members_snJghcb]

ok i showed my son who is a programmer and he said the problem is that the mobile app is looking at the the cursor as if you were on a PC / Laptop so the app will not let you scroll passed the cursor.

you are welcome Samsung 

[Members_7QFJgiZ]

Im dojng the same.

[Members_7QFJgiZ]

Ive had problems for a long time, and the recent scroll one is praps the worst. I realise, reading the comments, that many I thought were just mine are actually common..

I wonder if Samsung knows how much this is destroying their brand, reputation and goodwill? Its totally unacceptable and yet they ignore it: I don't accept its not fixable, fast - its only a matter of resources and priorities...

They will certainly lose my business, and not just the email app. On which, btw, I just had a survey pop up 'are you enjoying the email app? They must be having a laff...grrrr

[Linbob]

I'm having the same problem too. Started a week or so ago. Hopefully Samsung will fix it soonest!

[TheGeneral1]

I would use the Gmail app. I tried unsuccessfully today to reinstall the Samsung email app AFTER I installed the available Samsung softer update and NO joy!.

Visited a Samsung store..their recommendation was to use the Gmail app because its more robust. So switched to Gmail and voila no scrolling issue. I can scroll🥳

Give it a try. Good luck.

[Members_lhIDOl3]

I am having the same problem. Had to switch to another App.

[jeff_s7]

Hope you saw the workaround. After reply, touch the subject line and that fixes the problem for that particular email. 

[MartySSI]

It sort of works. Try replying to an email, adding some images, then some text. It jumps around all over the place, you can't really see what you've written or how the email is formatted. It's possible, but difficult in this scenario to get to the subject line, which then allows you to scroll, but if you find a spelling mistake or want to add something to some text, say between inline images, then good luck! This is definitely a bug within the rtf "body" input box. I have abandoned Samsung email for now and am using Edison, which works just fine.

[DaleA]

I agree. My email bounces around too & it's difficult to get to the top of my reply. I then 'save' & reopen my draft to get to the subject line. I've stopped embedding any outside  content & have been only attaching images.