Claiming

[yogurt_slinger]

I have just purchased a Samsung galaxy s23 ultra, on purchase I got told I'm the store I could claim a pair or earbuds how do I do that

[Glenntech]

Congratulations on purchasing a fantastic phone. Been loving mine since lauch
Who did you purchase it through
If it was EE, they send them within 30 days if I remember
The retailer that sold you the device should have explained how to claim them if you have to apply
Different network providers have different ways of obtaining the buds

[Ry-Galaxy]

If its the recent promotion through O2 etc., you will recieve a SMS 30 days after purchase with a voucher code.

[yogurt_slinger]

Yeah I got it from o2

[Ry-Galaxy]

In that case then keep your eye out for a SMS to claim in 30 days with instructions on

[yogurt_slinger]

Its just the offer runs out on the 10th may

[BandOfBrothers]

@yogurt_slinger 

From o2's website.....

" 

Claim a pair of Samsung Galaxy Buds2 Pro Graphite. Ends 10 May.

Buy a Samsung Galaxy S23 Ultra or Samsung Galaxy S23 ("Qualifying Purchase") direct from O2 between 13 April 2023 until 10 May 2023 and claim one pair of free Galaxy Buds2 Pro (“Gift”) Gift value worth £219. Gift value based on price of Galaxy Buds2 Pro on the Samsung.com/UK website and correct as of 13 April 2023.

Customers who purchase the Samsung Galaxy S23 Ultra or Samsung Galaxy S23 ("Qualifying Purchase”) will receive an SMS containing a unique voucher code of that value of £219 after 30 days of purchase date. After voucher code received, add the Galaxy Buds2 Pro to your basket by selecting pay in full option. Within the basket paste your unique voucher code into the ‘Got a promo code?’ section for discount to be applied. Discount can only be applied to the cost of the Galaxy Buds2 Pro. Voucher code expires on 5 July 2023.

Voucher code can only be used once, in a single transaction. One voucher code per transaction. One claim per customer. To qualify for the Gift, you must not change your device within the first 14 days. Subject to availability, while stocks last. No cash or alternatives. Offer may be withdrawn or amended at any time. Change of mind policy applies to Qualifying Purchase and Gift as a bundle. If you return the Qualifying Purchase without the Gift, you will be charged the standard retail price for the Gift. Terms apply, see o2.co.uk/terms. "

So you'll recieve a text within 30 days with a voucher code to be able to claim the earphones..

[Agusia]

Hi I just purchased Samsung galaxy s23 ultra how can I claim earbuds please

[AndrewL]

@Agusia: Did you purchase your Galaxy S23 Ultra from O2? If so, please see the reply above by @BandOfBrothers to find out more about the offer. If this isn't applicable, please confirm when and where you purchased the phone, and I will look into this further for you. 

[yogurt_slinger]

Yeah I bought from o2 on the 20th april