Stuttering video watching prime video, anyone else having these issues?

[Pedroagf]

Streaming prime video it's a stuttering fest, anyone else experiencing this?

Is Samsung aware of this? 

I'm sure I read other users with similar issues, although this only started happening after the latest software upgrade.

[Pedroagf]

Update, after getting in touch with support and trying various fixes, including 3 factory resets, phone still laggy and stutters.

[AlexMil]

@Pedroagf unfortunately I'm having the same problem you described: the phone often lags when opening apps, when I watch movies with Prime Video or MX Player Pro sometimes is dropping frames and no other applications are running at the same time. I've received an OTA update on Feb 25th but it didn't fix this issue. I have a S22 Ultra with Exynos processor

[Pedroagf]

Got same phone, you reckong this is software only though?

[AlexMil]

The driver for Xclipse 920 GPU may be the cause of this issue so a software update could fix it

[-Robot-]

I just tried it after reading your post but I am getting no issues

It was fine

[Pedroagf]

Hardware issue maybe then? 🤔

[Members_01Gj1k0]

If it helps, disabling hardware acceleration in the prime app made the stutter go away. Could try that til they patch it properly.

[Members_P4vTBB3]

I'm having these issues aswell, I've tried everything samsung have advised me to do and it's not worked 

[Remain_Humble_]

I was having the same issue.  I tried ensuring dark mode was off, toggling performance speed , ram plus , display on best setting but what ended up working was clearing the prime video cache. Go into settings, scroll down to apps, from the list select prime video, go to storage and on the bottom of the right side of the screen you should see the option "clear cache " . I've watched several movies since and no glitches at all. I hope this works for you , have a great day to all.

[Awesomeness_1]

I re-downloaded the app in the samsung appstore instead of the Google playstore and it made stutter go away !