20-06-2022 10:36 AM
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After the June update I am experiencing huge issues with my phone and it is completely unusable.
Video playback: When playing videos they are extremely laggy and unwatchable. It is like they are played at 0.2 speed. Sometimes I get 2-3 seconds normal playback and that it goes back to laggy and stuttering. Only a phone reset could fix the issue but after that it appears again after max 10-15 mins. This happens on all apps that I use (YouTube, Netflix, HBO max, Gallery, VLC player) on both local files and streamed from the internet. Once the issue appears it is presented across all apps.
Audio playback: Same as for video issue above.
Phone calls: When I received a call and pick up I can't here anything nor the person on the other side. Calling back sometimes works ok but most often not. Again only reset of the phone fixes the issue until it appears again after a short period.
This started happen after the June update was installed (after that the phone worked without issues). It is Exynos model.
Things that I tried:
- Removed all battery optimization settings (including adaptive battery).
- Put processing speed to High and Max.
- Disabled the put apps to sleep setting.
- Set all of the apps that I tried to battery mode "Unrestricted".
- Cleared cache for all apps.
- Reset settings.
- Perform Factory reset twice (the second time I didn't even installed any app apart from the stock once)
Does anybody have the same issue? Is there any solution for this? I think that I tried everything and the next thing that remains is to reflash the device with an older FW (before the June update) but I want to avoid that.
20-06-2022 11:47 AM - last edited 20-06-2022 11:48 AM
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No issues at all. If anything it made improvements. Contact support via Samsung members app and take it further
20-06-2022 01:24 PM
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20-06-2022 07:40 PM
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21-06-2022 05:17 AM
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Hi @Yani88
My phone has been fine after both the June updates.
Can you try > Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
21-06-2022 01:59 PM
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Safe Mode also didn't fix the issue.
21-06-2022 02:06 PM
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I'd run the diagnostic tool in your Samsung Members App and consider a factory reset as a very last resort then @Yani88
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
21-06-2022 02:21 PM
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Unfortunately not even Factory reset fixes the issues (done it already 3 times). Last time I even used different google account and didn't sync anything (no data, contacts, settings, apps).
In addition I also performed SW update with Odin and erased the cache partition.
21-06-2022 02:30 PM
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Have you sent feedback to Samsung via your Samsung Members App so they can look into this @Yani88
If not then that would be your next step.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
24-06-2022 09:03 AM
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I'm having the exact same issues. After the update i cannot play any videos whatsoever. It's so annoying! Let me know if you hear from samsung or find a solution😔
