Hi Spiritbear, I have exactly the same problem. I got my Samsung S22 a couple of weeks ago. Its locked me out of the secure folder and similarly when I press the forgot password, its just gets stuck on the loading page. I have 8 attempts remaining though. Could it be a software fault, I wonder. I will keenly be following this topic.
Hi @spiritbear and @Members_SyL78tC ,
Try the below steps and let us know if they work for you:
I am so delighted, it has worked for me. Thanks a lot. I was really stuck.
No worries. Glad that it worked for you, @Members_SyL78tC!
My software colleagues have advised that there should be a Secure Folder app update released shortly that fixes the issue, but until then to use the above workaround.
Hi @AntS ,
I tried the steps , but still no change!. All I sees is an option to enter password after 'x' no. of mins/hours. There is no forget pass word link, literally stuck with the enter pwd message.