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Secure Folder: Forgot Password doesn't work

(Topic created on: 09-01-2023 06:31 PM)
48661 Views
spiritbear
Student
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I seem to have forgotten my Secure Folder password. When I press Forgot password, it gets stuck on the loading icon. It doesn't take me to My samsung account as it should. I only have 4 attempts left now? What to do? What happens when i exhaust the tries? Does it delete the secure folder
40 REPLIES 40
PaulM1
Moderator
Moderator
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Hi, @krajusr. If you input an incorrect PIN or password on the Secure Folder sign-in screen, the "Forgot PIN" or "Forgot Password" option will typically appear as a clickable link underneath the box where you input these details.

Are you not getting this option at all?

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krajusr
Student
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I'm not getting the option at all
PaulM1
Moderator
Moderator
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That's strange, @krajusr. Have you had a chance to implement the steps provided in the guide below (created by our friends at Samsung Australia)?:

https://www.samsung.com/au/support/mobile-devices/resetting-my-secure-folder-passcode/

Ms Williams
First Poster
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I'm having the same issue. I don't remember my password and it's not giving me the forgot password option. I am up to 2 hours before I can try in. I just want to Uninstall this because it is now becoming a nuance.  

Manni801
Student
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Same problem here, I forgot my password. I can also try next password afters some hours. There is no "Forgot PIN" or "Forgot Password" link when I enter my password and it fails. I saw this link in YT tutorial videos, but in my app it's not appearing. Are there any constraints / conditions what properties or settings the secure folder must have to make this link visible or not?

I tried clear data and cache of secure folder app several times. It's not changing anything for me when doing that. 

Phats1783
First Poster
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Me too, it's not working at all for me. Now I'm up to a 2 hr wait and still getting no "forgot password" option 

Cossie540
First Poster
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Mine is the same, keeps going up in hours and no option to reset password.
Members_BGl9j31
First Poster
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Same here. Locked out without even the option to 'reset password' just a longer wait. :@

JustADude12
Apprentice
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Same issue. Don't know my password. No option to reset it. Completely stuck. Seems to be a lot of us with the same problem. Hoping someone has a solution.

RJL_Note10Plus
Student
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'Forgotten Password/PIN' option is ABSOLUTELY NOT appearing !