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Secure Folder: Forgot Password doesn't work

(Topic created on: 09-01-2023 06:31 PM)
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spiritbear
Student
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I seem to have forgotten my Secure Folder password. When I press Forgot password, it gets stuck on the loading icon. It doesn't take me to My samsung account as it should. I only have 4 attempts left now? What to do? What happens when i exhaust the tries? Does it delete the secure folder
40 REPLIES 40
Tourbillon De La Vie
Samsung Members Star ★
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JayMonty
First Poster
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Same here. There is no "forgot password" button.

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Keithouli
Student
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Not getting forgot password option after trying password dozens of times.
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Ilter
Journeyman
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When I try to do this it says it will erase all data but not sure if it refers to data related to the app or the data inside the phone. Have you lost anything by doing that?

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Ilter
Journeyman
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I have S23+ (UK) and having the same problem. 

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DebArt
First Poster
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I have same issue - forgot password option is not appearing and its now going up in hours before I can try again to type in password.
Hkhan
First Poster
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Same here
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Members_PFuOSE3
First Poster
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Forgot the pattern to my secure folder, there was no option for me to reset my password, tried deleting all the data to try and uninstall the folder, but I can't even get that, its completely useless to me, I've lost everything in there and can't even get back in to store the rest of my work 

Tricky
First Poster
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If you do this will you lose content in the folder?

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Ilter
Journeyman
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This issue has been solved for me with the new UI6.0 update. If you forgot the password, you can remove the app and setup again. This was not working before.

Not sure if password reset works with samsung account, but now this option is explicitly asked you if you let samsung account to reset the password when you reinstall the secure folder and should work if you forget the password in the future.
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