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Secure Folder: Forgot Password doesn't work

(Topic created on: 11-01-2023 01:00 PM)
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spiritbear
Student
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I seem to have forgotten my Secure Folder password. When I press Forgot password, it gets stuck on the loading icon. It doesn't take me to My samsung account as it should. I only have 4 attempts left now? What to do? What happens when i exhaust the tries? Does it delete the secure folder
40 REPLIES 40
Tourbillon De La Vie
Samsung Members Star ★
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Members_SyL78tC
Student
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Hi Spiritbear, I have exactly the same problem. I got my Samsung S22 a couple of weeks ago. Its locked me out of the secure folder and similarly when I press the forgot password, its just gets stuck on the loading page. I have 8 attempts remaining though. Could it be a software fault, I wonder. I will keenly be following this topic.

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AntS
Moderator
Moderator
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Hi @spiritbear and @Members_SyL78tC ,

 

Try the below steps and let us know if they work for you:

 

  1. Settings > Apps > Samsung account > More options (…) > tap ‘Uninstall updates’ (Samsung account v14.0.00.11)
  2. (In case of reset Password needed) Settings > tap and sign in ‘Samsung account' of the top > run Secure Folder’ > mistype Password > tap ‘Forgot password’ > tab ‘Reset’ on the reset Password popup > enter New Password
Members_SyL78tC
Student
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Hi AntS.

I am so delighted, it has worked for me. Thanks a lot. I was really stuck.

AntS
Moderator
Moderator
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No worries. Glad that it worked for you, @Members_SyL78tC!

 

My software colleagues have advised that there should be a Secure Folder app update released shortly that fixes the issue, but until then to use the above workaround.

acko1
First Poster
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Mine just keeps going up in hours before I can try password again not even given me a option to reset
galaxyphoness
First Poster
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Same here
Ness86
First Poster
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Same here

krajusr
Student
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Hi @AntS ,

I tried the steps , but still no change!. All I sees is an option to enter password after 'x' no. of mins/hours. There is no forget pass word link, literally stuck with the enter pwd message.

 

Thanks