S22 Ultra Trade In - Device Will Be Locked

[Members_cd7QG3Q]

Like many others here I took advantage of the S22 trade in offer. Sent in my S20 Ultra and received an email a couple of days later confirming Samsung had received it. That was a couple of weeks ago. Now my S22 is telling me it will be locked in 72 hours - although that deadline has already passed and it hasn't locked (yet!). I contacted Samsung and they said words to the effect of "don't worry, were sure it'll be probably fine"

WTF Samsung! 

[woodlouse]

Deja-vu! ( remembering last years sorry mess). 😒

[Samstar5]

I'm in the same boat, I've sent my old phone back and now they're threatening to brick my new phone because the trade in is incomplete? 

Reading through threads from last year a lot of people had this issue and had zero response from MTR or Samsung regarding this issue but I can't see anyone who had it resolved? 

[AndrewL]

@Samstar5 : If you have returned your existing device using the pre-paid packaging provided, and have received a receipt confirmation via email, then please reach out to the Trade In Team on 0333 207 9676 or helpdesk@samsungrecycle.co.uk and an advisor will be able to look into this for you. The team can also be reached at help@tradeinresponse.co.uk