Don't buy samsung flagship mobiles it's a scam (S22 Ultra dead after samsung latest update)

[S22 Ultra dead]

Since I was a young child, I have been a devoted user of Samsung products, and the Note 3 was one of my favorite mobile devices. Recently, on April 3, 2022, I paid my hard-earned 1,19,000 INR in a retail store to purchase S22ULTRA 512GB.

But I noticed a Samsung update on July 5, 2024, and I installed it. Shortly after, the phone entered a reboot loop and remained in that state forever. Since there was no authorized service center nearby, I had to travel 600 km to Bangalore. after reaching Banglore I visited the Jayanagara service center around 2:30 PM as there was a queue with a token I handed over my phone at 3:30 PM initially

At first, I assumed it was a boot issue that the service center would fix because I was worried about my data, but after checking the phone, they charged 236 INR. and informed me that the phone was dead and that I would need to pay 43,722INR to have a new motherboard installed. Is this joke ongoing? and they claimed to have opened my phone to see if there was a boot issue that needed to be addressed, even for IPX-rated phones. The guy provided me with a customer service number after I asked these questions, however they were unable to help with my problem. and told me to collect my phone back and they mentioned that i would get a call the next day, with no phone in hand just a laptop whatsapp I waited near the service center the next day for any solution but I didn't receive any call, at the end exhausted drenched and thought that is the Samsung mobile phone life is just 1.6 to 2years?? is it my mistake installing Samsung official update?? is the Samsung phones are not stable?? from company to service center doing the fraud to make money??? Does Samsung not respect their loyal customer' time and money?? 

I purchased the phone expecting my data to be secure and last for at least four years but am I wrong??

We have to stop buying Samsung products as Samsung won't respect their loyal customers.

#samsung, #samsunggalaxy, #samsungs22ultra, #don'tbuysamsungproducts

[Piper123]

Hey there and welcome to the Samsung UK Community Forum

Sorry to hear of your issues.

You are currently in the UK Forum and regulations etc are different here to those in India.

Please reach out to your local Samsung Community Forum for best advice.

[JSRai]

@S22 Ultra dead That's what happens when you go to India and buy something. You should search up what's the issue is and try to fix it yourself.

[S22 Ultra dead]

@Piper123 Thank you for your quick reply!!

Glad that at least you responded, As Indian support not providing proper solution for the mistake committed by Samsung, I thought to take it globally. Hoping in the right help to get my device up and running with all my data back as earlier.

[S22 Ultra dead]

@JSRai Exactly right that is what i'm also thinking, I would have fixed the issue by myself but it is a core software update from Samsung official update ruined my device and data, so i want to take it to global level where other innocent customer like me should not suffer. or i get any help to get my data and device back.

[PaulM1]

Hi there, @S22 Ultra dead . I know that it's important to get your S22 Ultra up and running again, and that outcome is important to us as well. Welcome to the Community, by the way.

However, as you're based in India, it would be the remit of our colleagues in your region to assist you with the resolution.

Please reach out to your regional Support Team here:

https://www.samsung.com/in/support/contact/

Our India-based Community can be found here:

https://r2.community.samsung.com/t5/India/ct-p/in?page=1&tab=recent_topics

[JSRai]

How did it ruin your data send pics of the issue

[S22 Ultra dead]

Hi PaulM1,

Thank you for your response!!

Yes, it is very important for everyone that there device and data to be safe and secure after paying a huge amount.

Your colleagues in our region (India) are not polite and responsive as you, the entire Samsung team in India, from top support to the service center, appear to be trapping people to earn money, you are correct that the service center and Samsung support need to confront and remedy this But they were not capable of doing it.So i decided to search globally at least i get any solution from anywhere.

[S22 Ultra dead]

Hi JSRai,

I received an official Samsung update on July 5, 2024, and as soon as I installed it, my phone rebooted repeatedly. At first, I thought it was just an update issue, and the service center would fix it. However, they told me the motherboard was dead without any explanation and charged me money for it. Later, when I spoke with their support representative, I learned that they hadn't properly inspected the device and that they were requesting images from me in order to fabricate a report. which they likewise performed, stating that we verified and that you must pay to have it fixed without receiving your data back.

[PaulM1]

I'm sorry to learn about your experience, and would definitely recommend that you continue liaising with our colleagues in India. They'll be able to advise how you can escalate this matter.