S22 ultra bricking email

SUBnDEF · ‎16-01-2025

Hello all

Just thought I would share the email I sent to *******. not expecting much but maybe if we all spam our countries we might get a response.

You can find your main email address at ceoemail.com

Good evening

I'm writing regarding a massive problem that thousands of mobile devices, including my own, have been experiencing after the OneUI 6.1.1 update. The mobile device in question is the Samsung S22 ultra, a flagship device from now three years ago, which cost me £1200. I intended to keep this device for years because I loved the camera quality.

However we are now at the issue, there has been a lot of traction online recently about the devices boot looping/bricking and overheating causing the mobile device to become unusable, I have tried extensively to raise this to the attention of Samsung and provided extending amount of evidence that shows this is a widespread issue, enough that two users in my workplace of 300 people have had the same problem within a day of each other, only difference with one is part of the screen is also broke so they have been quoted £100 extra to repair.

The repair quotation I received to resolve this issue was £300 amounting to a £1500 phone. As far as I can see it is only the Exynos chipset that is faulty, I have linked many forum posts, links to YouTube videos and news reports all mentioning this within the last 3/4 months, all pointing to the same issue. Please can you address this?

https://eu.community.samsung.com/t5/galaxy-s22-series/galaxy-s22-ultra-bricked-after-update-to-6-1-1...

https://eu.community.samsung.com/t5/galaxy-s22-series/finding-the-reason-behind-the-infamous-s22-boo...

https://eu.community.samsung.com/t5/galaxy-s22-series/bootloop/m-p/11407304#M52173

https://eu.community.samsung.com/t5/galaxy-s22-series/s22-reboot-after-update/m-p/11387374#M52016

https://eu.community.samsung.com/t5/galaxy-s22-series/samsung-galaxy-s22-ultra-problem-with-booting-...

https://eu.community.samsung.com/t5/galaxy-s22-series/will-samsung-ever-acknowledge-the-s22-bootloop...

https://eu.community.samsung.com/t5/galaxy-s22-series/any-progress-from-s22s-after-6-1-update-killed...

https://eu.community.samsung.com/t5/galaxy-s22-series/s22-ultra-boot-loop-issues-after-6-1-ui-firmwa...

https://eu.community.samsung.com/t5/galaxy-s22-series/surely-samsung-aren-t-just-going-to-leave-all-...

https://www.youtube.com/watch?v=zqJKs1WSnKE&ab_channel=solnews

https://www.youtube.com/watch?v=skKfTE3T1iY&ab_channel=AppX

https://www.yahoo.com/tech/samsung-galaxy-s22-users-face-183500396.html?guccounter=1&guce_referrer=a...