29-11-2024 01:55 AM - last edited 13-12-2024 01:59 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi everyone,
I’m posting because the boot loop issue after the One UI 6.1 update is clearly widespread, and I want to gauge just how big this problem really is.
Is anyone else dealing with a bricked Galaxy S22 or a constant boot loop since the update? I keep seeing new posts about it almost every day.
My phone was working perfectly fine before the update. After installing it, it suddenly stopped working. Now, it’s stuck in a boot loop, and on the rare occasion it gets to the home screen, it crashes and starts looping again.
I’ve tried everything Samsung suggested: clearing the cache, factory resets—you name it. Nothing worked. I even had a Samsung repair tech come to my house. They suggested my motherboard needs to be replaced but refused to fix it under warranty because of a small, superficial crack on my screen (which can barely even be picked up by a camera).
This hairline crack has been there for over a year. It has nothing to do with the motherboard issue, and my touchscreen is working perfectly fine.
What’s even more frustrating is seeing countless others on Reddit, Samsung forums, Twitter, and beyond reporting the same problem—yet Samsung keeps denying responsibility and is shifting the blame onto the consumer.
If Samsung wants to argue that my phone’s reboot loop is caused by a tiny screen crack, then what about everyone else? What about all the other phones with the exact same issue across the globe with 0 screen and cosmetic damage - and the numerous motherboards they’ve already replaced?
The pattern is obvious: this update has caused widespread failures and they are now charging for repairs wherever possible. I even have logs showing the update in question followed by recovery reboots immediately afterward.
It’s outrageous that a £1300 phone has failed in 23 months, and Samsung’s response is a £500+ repair quote for a phone which is laughably now only worth ~£400 brand-new.
That said, I’d really like to hear from others, especially those in the UK but also worldwide, about how you’re handling this situation.
If your phone is out of warranty, you’ve been denied a warranty claim, or you’re experiencing this issue, please share your story. Adding your voice helps build a stronger case and puts more pressure on Samsung to finally take responsibility for this widespread problem.
P.S. If you’re experiencing this issue, and have read this far down - clicking “I have this problem too” under the title of this post may help raise awareness
29-11-2024 01:59 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
To add further, this isn’t just one or two devices with issues—it’s over 50+ complaints I’ve come across so far. And those are just the ones I’ve seen.
29-11-2024 07:48 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
29-11-2024 01:52 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
29-11-2024 02:46 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
from France, i'm having the same issue, it's been a month and i'm blocked without having a phone
29-11-2024 09:02 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Same here from KSA.
Samsung replied to me confirming the issue and it needs new motherboard but they refuse to repair it under the warranty because there are some scratches on the device!!
what a bad service for flagship device died in less than two years !!
Now my phone restored without any data, so please if anyone find a solution let me know to try it.
Thanks
30-11-2024 01:17 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
It is extremely off-putting, I was a big fan of Samsung but the way they handle this issue is shocking. My phone is unusable and I was planning on using it for 2 more years, that's why I've invested in a flagship and not 300 euros phones that I was getting before. My next phones will surely not be from Samsung.
01-12-2024 08:50 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
02-12-2024 11:50 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Yeah same situation here, I'm based on Ireland but purchased my S22 Ultra from Italy.
My phone was in perfect shape, not a scratch on it, worked amazing until last Saturday and with the new update it's practically unusable, keep restarting 20 times in a row, freezing etc.
Customer support advised to send it over to them for checks but given it's out of warranty, I'll have to pay from my own pocket so that's not going to happen.
Guess it's time, after 20 years to finally move over to Apple.
02-12-2024 04:23 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
I have had this issue for about a month now. Tried soft reboots, putting it in 'safe mode'. Disabling apps, no known issue to the phone prior to this and I have had basically no device for the last 48 hours due to this.
It spent all of the last night doing a bootloop, it finally come out of one and upon unlocking the device it restarted again for another 4 hours.
Issue is way bigger than what Samsung are letting on. I am assuming everyone must have motherboard issues.
