Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Face recognition A50.

(Topic created on: 26-11-2019 11:27 AM)
816 Views
Johnnybob72
Journeyman
Options

The face recognition feature on my A50 has suddenly stopped working........help?

0 Likes
7 REPLIES 7
ChrisM
SuperStar
Options

Hi @Johnnybob72 

 

Are you still having this issue or did you manage to get it sorted?

0 Likes
Johnnybob72
Journeyman
Options

Hi,yes still happens 

0 Likes
ChrisM
SuperStar
Options

Are you able to describe exactly what happens when you try to use it? Is it just unresponsive?

0 Likes
Johnnybob72
Journeyman
Options
Hi yes completely unresponsive
0 Likes
ChrisM
SuperStar
Options

Is the software on your phone up to date? Go to Apps > Settings > Software update > Download and install. Also, let's try a soft reset on the phone. This will end all processes and give the phone a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the phone restarts.

 

Let us know how you get on.

0 Likes
Johnnybob72
Journeyman
Options
Holding the power key and volume key just takes a screen shot,however I switched the phone off for 30 minutes and back on ,now it's fine. Thanks for your help though 🙂
SaudA
Troubleshooter
Options
No problem, great to hear that this is sorted.
0 Likes