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Original topic:

Face recognition A50.

(Topic created on: 26-11-2019 11:27 AM)
Johnnybob72
Journeyman
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Galaxy A Series

The face recognition feature on my A50 has suddenly stopped working........help?

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7 REPLIES 7
ChrisM
Moderator
Moderator
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Galaxy A Series

Hi @Johnnybob72 

 

Are you still having this issue or did you manage to get it sorted?

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Johnnybob72
Journeyman
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Galaxy A Series

Hi,yes still happens 

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ChrisM
Moderator
Moderator
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Galaxy A Series

Are you able to describe exactly what happens when you try to use it? Is it just unresponsive?

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Johnnybob72
Journeyman
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Galaxy A Series
Hi yes completely unresponsive
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ChrisM
Moderator
Moderator
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Galaxy A Series

Is the software on your phone up to date? Go to Apps > Settings > Software update > Download and install. Also, let's try a soft reset on the phone. This will end all processes and give the phone a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the phone restarts.

 

Let us know how you get on.

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Johnnybob72
Journeyman
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Galaxy A Series
Holding the power key and volume key just takes a screen shot,however I switched the phone off for 30 minutes and back on ,now it's fine. Thanks for your help though 🙂
SaudA
Moderator
Moderator
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Galaxy A Series
No problem, great to hear that this is sorted.
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