Face recognition A50.

[Johnnybob72]

The face recognition feature on my A50 has suddenly stopped working........help?

[ChrisM]

Hi @Johnnybob72 

Are you still having this issue or did you manage to get it sorted?

[Johnnybob72]

Hi,yes still happens 

[ChrisM]

Are you able to describe exactly what happens when you try to use it? Is it just unresponsive?

[Johnnybob72]

Hi yes completely unresponsive

[ChrisM]

Is the software on your phone up to date? Go to Apps > Settings > Software update > Download and install. Also, let's try a soft reset on the phone. This will end all processes and give the phone a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the phone restarts.

Let us know how you get on.

[Johnnybob72]

Holding the power key and volume key just takes a screen shot,however I switched the phone off for 30 minutes and back on ,now it's fine. Thanks for your help though 🙂

[SaudA]

No problem, great to hear that this is sorted.