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Can't receive emoji when I get texts

(Topic created on: 16-11-2023 02:22 PM)
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carlosed
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on my a54 samsung When I receive texts from my partner the imoji just become question marks?????,can anyone help please
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5 REPLIES 5
CarlH
Moderator
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Hi @carlosed. It might be due to the keyboard being a different language or MMS not being active. You can check the keyboard by heading into Settings > General management > Samsung keyboard settings > Languages and types. 

If it's MMS related, check with your network provider to see if this is enabled as it will incur an extra cost. 

Badger42
Helping Hand
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If they are using an iPhone, in the settings for Google messages on the A54 under advance there is an option to show iPhone reactions as emjoi.
carlosed
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Thanks for replying,my partner receives my imoji,I don't hers,she has a Samsung a52 or 53 I believe.. so I presume the problem is my end...?
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Badger42
Helping Hand
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you could always try going in to apps and then resetting the storage cache and data for the messaging app you use to see if they helps. But note if you delete the data, it would also probably delete any messages saved in the app.
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carlosed
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OK thankyou
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